Hyster enjoys a wonderful relationship with the majority of its customers due its focus on creating total customer satisfaction through its world class manufacturing. Our goal is to anticipate the needs of all our clients as well as deal with them with lift trucks which deliver the performance, the reliability and the value which they require.
At Hyster, we believe in starting with the client. We annually perform focus groups and provide an on-going voice of customer research both on-line as well as in the field. We have over 400 design engineers to translate that input into clever designs by applying our rigorous review gate process. Advanced tools and virtual prototype builds help ensure the best equipment practices come together. Other advanced tools like for instance virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our equipment are subjected to physical, environmental and virtual tests, in order to ensure the lowest cost of ownership and total reliability. Not only do we test against our own standards, but we are continually testing against the competition's products as well. Our final tests take place in real-world customer applications in order to make sure that our products have met our highest standards.
Demand-Flow Manufacturing That is Smart and Lean
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total client satisfaction and flawless quality 100% of the time, all the time.
Total Quality All The Time
To initiate quality from the start, Hyster uses an integrated Manufacturing Execution System or MES. The job of the MES is to manage production flow. The MES coordinates line activities like quality verification and part sequencing. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each and every shift. These audits really hold all workers responsible for constant quality, together with the 5s workplace organization in place to help us attain it.
Hyster offers a variety of excellent features as standard with our products. By remaining committed to our focus on safety and quality, and by being innovative from start to finish, we offer some of the best material handling equipment on the market. These are just some of the reasons why Hyster has become a leader in the business.